Help and Frequently Asked Questions

I SENT AN ENQUIRY AND HAVEN'T RECEIVED A RESPONSE:

It is likely that your message got delivered to our spam/junk mail. We will reply you as soon as we come across your email.

DO YOU ACCEPT PAYPAL?

Yes we accept PayPal. you can choose the option to pay with PayPal during checkout.

CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?

You can have an exchange,but you will have to return the unwanted item/items for a refund and then place a new order for the item you want instead.

I HAVE RECEIVED MY REFUND BUT YOU HAVE NOT REFUNDED THE DELIVERY CHARGE:

Unfortunately we do not refund the delivery charge unless the full order was received faulty.

THERE IS A MISTAKE WITH MY ORDER WHAT SHOULD I DO?

We do apologise for any mistakes with your order please email our customer service on lilfortbeauty@gmail.com we will attempt to resolve the issue as best as we can.

I HAVE ANOTHER QUESTION THAT IS NOT PART OF YOUR FAQS:

In the event you have a further question which has not been addressed in this section or anywhere else on the website.